Privacybeleid

Privacy Policy

Effective Date: November 20th, 2023

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kloudyjewelry.com (the “Site”) and how we use your information in connection with our SMS marketing program.

1. Personal Information We Collect

Device Information
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies on your device. Additionally, as you browse, we gather information about pages viewed, sites or search terms that referred you to the Site, and interactions on the Site. This is referred to as “Device Information.”

We collect Device Information through:

  • Cookies - Data files placed on your device, often including a unique identifier. Visit allaboutcookies.org to learn more.
  • Log Files - Track Site actions and collect IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, Pixels - Electronic files to record browsing behavior.

Order Information
When you make a purchase (or attempt to), we collect details like your name, billing and shipping addresses, payment details, email, and phone number. We call this “Order Information.”

Personal Information
Throughout this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

SMS Marketing Information
When you opt in to our SMS marketing program, we collect your phone number and other necessary data to deliver messages, including purchase details, Site activity, and cart reminders. This data is collected to provide you with personalized text messages, including exclusive offers, updates, and abandoned cart reminders.

2. How We Use Your Personal Information

We use the Order Information to fulfill orders placed through the Site, process payments, arrange shipping, and provide invoices and order confirmations. Additionally, we use Order Information to:

  • Communicate with you,
  • Screen for risk or fraud,
  • Offer information or advertising related to our products or services, according to your preferences.

Device Information
This helps us screen for risks (such as fraud) and improve and optimize our Site by analyzing user interactions and the effectiveness of our marketing campaigns.

SMS Marketing
With your consent, we use your phone number and related data to send you SMS messages that may include:

  • Order and Shipping Updates - To keep you informed about your purchases.
  • Promotional Messages - To share exclusive offers, product launches, and special events.
  • Abandoned Cart Reminders - If you leave items in your cart without completing the purchase, we may send a reminder. Cookies help us keep track of items added to your shopping cart and determine when to send cart reminders via SMS.

3. Sharing Your Personal Information

We may share your Personal Information with third parties to help us utilize this information, as outlined above. For instance:

SMS Data Sharing
We will not share your SMS opt-in consent or phone number with any third party for purposes unrelated to the SMS campaign. However, we may share this data with specific third-party service providers to help deliver SMS messages, including platform providers, carriers, and vendors who assist in delivering text messages.

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. Behavioral Advertising

As described, we use your Personal Information for targeted ads or marketing communications we believe may interest you. To understand more, visit the Network Advertising Initiative’s (“NAI”) educational page: How Targeted Advertising Works.

Opt out of targeted advertising here:

Or, opt out of some services through the Digital Advertising Alliance: DAA Opt-Out.

5. Do Not Track

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Your Rights

If you are a European resident, you have the right to access, correct, update, or delete personal information. Contact us using the details below to exercise these rights. Note that your information may be transferred outside of Europe, including to the U.S. and Canada, under lawful protocols.

7. Data Retention

We retain your Order Information for our records unless and until you request its deletion.

8. Minors

The Site is not intended for individuals under the age of 15.

9. Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices or to make a complaint, contact us at hello@kloudyjewelry.com, or by mail:

Trading Name: Kloudy Jewelry
Business Name: Chas Global LLP
Address: 32 Kinburn Street, London, SE16 6DW, United Kingdom